Privacy Policy

Last updated: September 17, 2026

Ben Car Key Denver cuts and programs car keys at the roadside across Denver and the surrounding metro area. Handling a vehicle's keys means handling a small amount of information about the person who owns it. This page sets out which pieces we take, what each one is used for, who else ever sees them, and how to get them corrected or erased. It covers both this website and the work our technicians carry out in driveways, parking structures and on the shoulder.

The short version

We take what is needed to quote a job, find your vehicle and confirm you are entitled to a key for it. None of it is sold. Nobody is advertised to. This website sets no cookies and runs no analytics.

What we ask you for

The quote form asks five questions: your name, an email address, a phone number, where the vehicle is sitting, and its year, make and model. That last answer decides the job. A bladed transponder key and a proximity fob take different blanks and different equipment in the van, so without it we would be guessing at a price. Telephone instead and whoever answers writes down the same five things. Some vehicles need the VIN as well, so the correct key can be identified before anyone sets off. Nothing about you is bought in from data brokers, and we make no attempt to work out anything you have not told us.

Why a technician asks to see identification

Every job stops here until this is settled. Before a blank goes into the machine, before anything is programmed into a vehicle, and before an ignition is opened up, the technician needs photo identification together with a registration, title or insurance document in the same name. Three items get noted from that check: the name shown, the license number, and the vehicle identification number. Your documents are not photographed and nothing is kept on a technician's personal phone. Where ownership cannot be established the job is abandoned. You get the benefit of that rule every day your keys are not in somebody else's pocket.

What each piece is used for

Pricing the job. Sending a van to the right place. Carrying out the work. Settling up afterwards. And holding a service history, which is the reason a query about a guarantee, or a request for a second key some months down the line, can be tied to the right vehicle straight away instead of from memory. Five uses, and there is no sixth. None of it builds a profile for advertisers, and nobody lands on a promotional list by accident.

Paying at the vehicle

Card payments are taken through a payment provider's own terminal. Card numbers, expiry dates and security codes go to that provider and are not retained by us. What reaches our records is the amount, the date and a reference for the transaction, which is what an invoice and a tax return need.

Who else it reaches

Three parties, and nobody beyond them. The technician assigned to your job gets the address and the vehicle details, because he cannot turn up with the right key otherwise. The payment provider gets what it needs to complete the transaction. A police request or court order concerning a specific vehicle is answered to the extent the law obliges. Your information is not sold, rented, traded or passed to advertisers.

What happens when you press Send

This is worth describing exactly, because the form does not work the way most contact forms do. It transmits nothing to us on its own. Pressing the button gathers what you typed into a draft message and hands that draft to whatever mail application your device uses. Until you send it yourself it exists only on your own machine, and when you do send it, it travels through your own email provider like any other message. This site keeps no database and writes no copy of it. Should we move to a hosted form service later, that company will be named on this page before the change is made.

Cookies, analytics and outside connections

Of the first two there are none. No cookie is written, no analytics script counts your visit, no advertising tag loads, no session recorder runs, and nothing is placed in your browser's local or session storage. One request does go to a third party on every page, and it is for the lettering. The typeface is served by Google Fonts, so your browser contacts Google to fetch it and Google can see your IP address while that happens. Block it with an extension if you prefer. The pages fall back to a typeface already on your device and lose nothing but a little polish.

How long records stay with us

Once work has been carried out, the paperwork behind it sits with us for roughly seven years, that being the span over which tax filings, bookkeeping and guarantee claims can still reasonably come back around. Enquiries that never turned into an appointment get wiped as soon as it is evident the job is not happening. Want yours gone ahead of that schedule? Say the word and it is done, the sole exception being anything a statute obliges us to retain.

Keeping it secure

Only the handful of people who need a file in order to finish a job or reconcile the accounts can open it. The protections we put around that are the ones a Colorado firm holding details on state residents is expected to have in place. Perfect security is not a thing anyone can promise. In the event something did get out, state law sets a deadline of thirty days for telling the people affected, with a separate notification to the Attorney General once the numbers pass a threshold, and both of those would happen.

What you can ask us to do

Ask to see what we hold, to have something wrong in it corrected, to receive a copy of it, or to have all of it deleted. Ask us to stop contacting you and that takes effect the moment you say it. The Colorado Privacy Act grants residents these rights against companies above a certain size, and a locksmith our size most likely sits under that threshold, but we honour the requests either way. Residents of other states with their own privacy statutes are treated the same. There is no form to fill in. A phone call does it, though we may ask a question or two to be sure we are speaking to the right person before we act on a deletion.

Children

Our customers are registered keepers of vehicles, so a minor is not somebody this business has any occasion to deal with. No part of the site is built or promoted to appeal to one, and we neither seek nor knowingly accept details from a child under thirteen. Should anything of the sort have come through to us, let us know by phone and it goes in the bin the same day.

If this policy changes

Should our practices shift, the wording here is brought into line and the date at the head of the page is advanced, which is why that date can be trusted as a marker of the version in front of you. A change of any substance gets written out in plain terms instead of being slipped in unannounced.

Reaching us

Queries about any of the above, or about a file with your name on it, can go through the contact page or straight down the phone on (720) 990-5639. The business is Ben Car Key Denver, based at 773 E 17th Ave, Denver, CO 80203, covering the city and the towns around it.